Friday, October 02, 2009

Healthy Conflict Resolution

Expectation vs Reality

Conflict is the distance between expectation and reality.

You can never eliminate conflict but minimize it by:

  • Bringing expectation and reality as close as possible
  • Creating and managing individual expectation
  • Keep conversation on issue/what and not on person/who.
By Samuel R. Chand (www.samchand.com)

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